Returns & Refunds Policy

At Harley Parts Warehouse, we want customers to have a clear understanding of our returns and refunds process before placing an order.

This Returns & Refunds Policy explains how to request a return, which products may be eligible for return, how returned motorcycle parts are inspected, and how approved refunds are processed.

Please review this policy before purchasing. Product-specific return conditions may apply depending on the type, condition and fitment of the motorcycle part.

Our Return Policy

We accept eligible returns in accordance with the terms outlined below.

To qualify for a return, an item must meet the applicable return requirements and be returned within the permitted return period.

Return period: 14 days from delivery.

Returned products must generally be:

• In unused and resalable condition
• Free from installation, modification or damage
• Returned with original packaging where applicable
• Complete with included hardware, accessories and documentation
• Properly packaged to prevent shipping damage
• Accompanied by the original order information

Some products may have different return conditions. Always check the individual product listing before purchasing.

How to Request a Return

If you need to return a motorcycle part, please contact Harley Parts Warehouse before sending the product back.

Please provide:

1. Your order number
2. Customer name
3. Product name or part number
4. Reason for the return
5. Photos where the item is damaged, defective or incorrect
6. Any other information requested by our customer service team

Do not send a return to an address unless the return has been authorized by Harley Parts Warehouse.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Return Eligibility

A motorcycle part may be eligible for return when it meets the requirements of this policy.

Examples may include:

Wrong Item Received

If you receive an item that does not match your order, contact us as soon as possible.

Please provide photographs of the item, packaging and shipping label so that we can investigate the issue.

Damaged Item

If your motorcycle part arrives damaged, contact us promptly.

Keep the original packaging and take clear photographs of:

• The damaged product
• The shipping box
• Internal packaging
• Shipping labels
• Any visible damage

This information may be required to investigate a shipping claim.

Defective Product

If a product appears to have a manufacturing defect, contact us before attempting repairs or modifications.

Warranty or manufacturer-specific terms may apply depending on the product and brand.

Incorrect Fitment

Motorcycle parts can vary by year, model, engine configuration and application.

Customers should verify fitment information before ordering.

If you are unsure whether a motorcycle part fits your motorcycle, contact us before purchasing whenever possible.

Items That May Not Be Eligible for Return

Certain products may be excluded from our standard return policy because of their condition, installation, customization or nature.

Depending on the product, exclusions may include:

• Installed or used parts
• Modified or altered products
• Products damaged after delivery through improper installation
• Electrical components that have been installed or tested incorrectly
• Special-order or custom products
• Products specifically identified as non-returnable
• Used parts that cannot be resold
• Products missing components or original packaging
• Items returned outside the applicable return period

Motorcycle Parts Fitment

Choosing the correct motorcycle part is important.

Before placing an order, customers should check the applicable:

• Motorcycle year
• Make
• Model
• Engine
• Part number
• OEM/reference number
• Product specifications
• Manufacturer fitment information

Where available, Harley Parts Warehouse provides product specifications and fitment information to help customers select the appropriate motorcycle parts.

However, customers are responsible for confirming compatibility before installation.

If you need assistance identifying a part, contact our customer service team before ordering.

Return Shipping

Return shipping policy: Customers are responsible for the cost of return shipping for returns due to a change of mind, incorrect part selection, or an item no longer being wanted.

If Harley Parts Warehouse sends an incorrect item, or an item arrives damaged or is confirmed to be defective, we will provide appropriate return-shipping instructions and, where applicable, cover the reasonable return shipping cost.

Please contact us and receive return authorization before sending any product back. Unauthorized returns may not be accepted.

• Customers pay return shipping for unwanted items
• Harley Parts Warehouse covers return shipping for incorrect or defective items
• A return label is provided
• Original shipping charges are refundable
• Restocking fees apply

Be precise here. Your website’s written policy, checkout information and any structured data should all match.

Google’s return-policy structured data supports information such as return periods, return fees, return methods and refund types.

Refunds

Once a returned product has been received and inspected, we will determine whether the return meets the applicable requirements.

If the return is approved, the refund will be processed using the applicable original payment method unless otherwise stated.

Refund processing time: 14 Days

Your financial institution or payment provider may require additional time before the refunded amount appears in your account.

Refunds for Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us before returning the product.

We may request photographs and other information to verify the issue.

Depending on the circumstances and applicable policy, an approved resolution may include:

• Replacement
• Exchange
• Refund
• Store credit

The available resolution will depend on the product, condition and circumstances of the return.

Exchanges

Exchange policy:

If you offer exchanges, explain whether customers can exchange:

• Incorrect sizes
• Incorrect parts
• Damaged products
• Defective products
• Unwanted products

If exchanges are not available, state that clearly and explain whether customers should instead request a return and place a new order.

Restocking Fees

Restocking fee: NO RESTOCKING FEE”

If your business charges a restocking fee, clearly explain:

• The percentage or fixed amount
• Which products it applies to
• When it applies
• Whether it is deducted from the refund

Do not add a restocking fee to your website unless you actually apply it.

Order Cancellations

If you want to cancel an order, contact us as soon as possible.

Orders that have already been processed, shipped or specially ordered may not be eligible for cancellation.

Cancellation terms: 

Special-Order and Custom Parts

Special-order, custom, personalized or manufacturer-direct products may have different cancellation and return conditions.

Please review the individual product listing or contact Harley Parts Warehouse before placing an order if you are unsure about the returnability of a special-order item.

Manufacturer Warranties

Some motorcycle parts may be covered by a manufacturer’s warranty.

Manufacturer warranties can have separate requirements, coverage periods and claim procedures.

Where applicable, warranty claims may need to be handled according to the manufacturer’s warranty terms.

Before Installing Your Motorcycle Part

Before installing a new motorcycle component, we recommend checking:

✓ Part number
✓ Motorcycle year
✓ Motorcycle model
✓ Engine/application
✓ Product specifications
✓ Manufacturer fitment information

If you believe you have received the wrong part, contact us before installation.

Installing, modifying or altering a product may affect its eligibility for return.

Frequently Asked Questions Returns and Refunds Policy

What is the Harley Parts Warehouse return policy?

Eligible products may be returned according to the return period, condition requirements and exclusions stated in this Returns & Refunds Policy.

How long do I have to return a motorcycle part?

The standard return period is 14 days from delivery. Certain products may have different conditions.

Can I return an installed motorcycle part?

Installed or modified motorcycle parts may not be eligible for return. Contact us before returning an item if you are unsure.

What should I do if I receive a damaged motorcycle part?

Contact Harley Parts Warehouse as soon as possible and provide photographs of the damaged product, packaging and shipping label.

What happens after I return my motorcycle part?

Returned products may be inspected to determine whether they meet the applicable return requirements. Approved refunds are then processed according to our refund policy.

How long does a refund take?

Approved refunds are processed within 14 days. Your bank or payment provider may require additional processing time.

Can I cancel my order?

Contact us as soon as possible if you need to cancel an order. Cancellation may not be possible after an order has been processed or shipped.

Can I return a special-order part?

Special-order and custom products may have different return conditions. Check the product listing or contact us before purchasing.

How do I know whether a motorcycle part fits?

Check the product’s year, model, engine, part number and fitment information. If you are unsure, contact us before ordering.

Need Help With a Return? Returns and Refunds Policy

If you have questions about a return, refund, exchange or motorcycle-part fitment, please contact Harley Parts Warehouse before sending an item back.

Customer Support: sales@harleypartswarehouse.com

Phone: +1 650-(437) 1199

Contact Page:
https://harleypartswarehouse.com/contact-us/

At the time of delivery, the carrier will provide you with a Bill of Lading (BOL) and/or Delivery details, Tracking number, Receipt for you to sign. it is important for you to thoroughly inspect your shipment before Take off.

Each carrier uses their own standard forms, so ensure to fill out the proper spaces provided.